The golden rule
Never send money to someone you haven't met, and never share a code. No real provider or customer needs your OTP, BVN, card PIN, or password. Naija Wash staff will never ask for them either.
Before you book
1Look for the green Verified badge. It means the provider's ID and face were checked. If there is no badge, ask more questions and look at their photos and reviews.
2Read the reviews and look at photos of real work.
3Chat in the app first. Ask what is included, how long it takes, and what could change the price. Send photos of what needs cleaning so the price is fair.
4Agree the price, date and time in the chat. Use the price offer button so there is a record both of you accepted.
5Compare two or three providers. A price far below everyone else's is a warning sign.
On the day
1Tell someone (a friend or family member) who is coming and when.
2Check who arrives matches the provider you chatted with. Ask for their name.
3Stay nearby while work is done at your home, and keep valuables and documents put away.
4Pay after the work, when you have checked it and are happy. Prefer a way you can prove (a transfer with a reference) over leaving cash with no record.
Red flags
1They ask for money before doing anything, “transport”, “booking fee” or “registration”, especially to a personal account.
2They want to leave the app quickly (WhatsApp, Telegram) before you have agreed on a price.
3They ask for your OTP, BVN, PIN or password, or send a link to “confirm” payment.
4The price is far too cheap, or keeps changing.
5They pressure you: “pay now or the slot will go”.
6Their profile has no photos, no reviews and no Verified badge, and they refuse to answer simple questions.
Protect your business
1Get verified. The green badge makes customers trust you and book more.
2Ask questions in the chat and ask for photos so your price is right and you don't get surprises on site.
3Agree the price and time in the chat with the price offer button. A record protects you in a disagreement.
4Be honest in your listing: real photos, real prices, what is included.
5Take before and after photos of the job and show the customer.
6Be on time and message if you are delayed. Good reviews are your best advertising.
Staying safe with customers
1For jobs at someone's home or office, tell a colleague the address and time.
2If a place feels unsafe, you can leave. No job is worth your safety.
3Beware of overpayment scams: a customer who “accidentally” sends too much and asks for a refund. Check your bank app, not a screenshot.
4Never share your own banking codes with customers.
Red flags from customers
1Asks you to pay or send money first (for a “deposit” on their behalf, a “delivery fee”, a “ticket”).
2Sends links and asks you to log in or enter card details.
3Pushes you to move to another app before agreeing a price, then asks for your bank details.
4Abusive or threatening messages.
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Verified providers
A government ID and a live face check are done before the green badge is shown.
⚠️
Scam warnings
If a chat message shares a phone number early, mentions bank details or links, you see a warning.
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Report and block
Every chat has Report and Block buttons. Our team reviews reports and can warn or suspend accounts.
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Private chats and photos
Only you, the other person, and our safety team can see a chat. Phone numbers stay hidden until you agree a price.
1. Stop sending money or information.
2. Report the chat in the app (Report button) so we can act on the account.
3. Tell your bank straight away if you sent money, and keep screenshots and receipts.
4. Report crimes to the police. In an emergency call 112.
5. Contact us: [email protected]
Naija Wash