Naija WashWhat is Naija Wash?
Naija Wash is a marketplace where you find car washers, home and office cleaners, laundry services, fumigators and more than 80 other kinds of cleaning professionals near you. You chat with them, agree the price, and book.
Do I need an account?
You can browse without one. To chat with a provider or book, you need a free account with your email address and phone number.
Is it free to use?
Yes. Browsing, chatting and booking are free for customers. You pay the provider for the service itself.
Why do you ask for my phone number and email?
Your email confirms you are a real person, and your phone number lets us send you alerts about your messages and bookings. Providers only see your phone number after you both agree a price. See our Privacy page.
How do I find a provider?
Open the home page, choose where you are and what you need, then browse the results. The nearest providers come first. You can also type words like “sofa cleaning Ikeja”.
What does the green “Verified” badge mean?
It means the provider's government ID and live face video were checked. Providers without the badge are still listed, so ask questions in chat and be extra careful with them.
How do I chat with a provider?
Tap Chat with vendor on any service. You can ask questions, send photos of what needs cleaning, and negotiate. Chats are on Naija Wash, so keep them there until you have agreed.
How do I agree the price?
Either of you can send a price (with a date and time). The other person can accept, suggest a different price, or decline. When one of you accepts, a booking is confirmed at that price and time.
Can I send photos?
Yes, tap the 📷 button in the chat. Photos are private to you, the provider and our safety team.
When do I see the provider's phone number?
After you both agree on a price, the chat shows Chat on WhatsApp and Call buttons. Before that, keep talking in the app.
How do I pay?
You pay the provider directly, after the job is done and you are happy. Naija Wash does not take your money in the app. Never pay in advance to someone you have not met.
The provider is asking for a deposit or transport money first. Is that normal?
Be careful. Asking for money before the work is the most common scam. If you decide to pay a deposit, keep it small, never pay a stranger by sending money to a personal account you cannot verify, and report anything that feels wrong using the Report button.
Can I cancel a booking?
Yes. Open My bookings and cancel it, or tell the provider in chat. Please cancel early so the provider can give the time to someone else.
The provider did not show up, or did a poor job. What now?
Tell the provider in chat first. If it is not sorted, report it from My bookings or read If something goes wrong. Our team can review the chat and suspend providers who break the rules.
Someone asked me to pay outside the app or share a code. What should I do?
Do not send money or codes (OTP, BVN, card PIN). Tap Report in the chat, then Block. Read our Stay safe guide.
I did not get my verification email.
Check your spam folder and make sure you typed the email correctly. If it still doesn't arrive after a few minutes, contact support below.
I forgot my password.
On the sign-in page tap “Forgot password”. We send a reset link to your email.
How do I delete my account?
Go to Account settings and choose delete. You must finish or cancel any active bookings first.
How do I list my business?
Tap List your business, create your account (email and phone number), describe your business, and finish the identity check. It takes about 10 minutes.
Does it cost anything to list?
Listing is free. You keep 100% of your profit: customers pay you directly for the job.
What is the identity (KYC) check and why do you need it?
We ask for your name, date of birth, address, a photo of your ID, and a short live video where you follow a few simple instructions (like turning your head). It proves you are a real person and earns you the green Verified badge, which customers trust more.
Are my ID and video safe?
Your ID photo and face video are private. Only our review process can see them, and they are never shown to customers. See our Privacy page.
How long does verification take?
Automatic checks can take a few minutes. If a person needs to look at your application, it can take longer. You will get a notification either way.
My verification was rejected. What now?
The message tells you why (for example, a blurry ID photo). Fix it and submit again. Make sure your face is well lit and your ID is clear and not cropped.
Can I get listed without being verified?
Yes, you appear in search, but only verified providers get the green badge. Verified providers get more chats.
How do I add a service?
In your dashboard, open My services and add a service: pick the category, write a clear name, set a starting price, and add good photos.
What makes a listing get more chats?
- Clear photos of your real work
- A fair starting price
- A short, honest description
- Fast replies (within the hour)
- The green Verified badge
Can I serve customers at their home or office?
Yes. Mark the service as “comes to the customer” and set how far you travel. Customers nearest to you see you first.
How do customers share my business?
Use Share my business in your dashboard. It makes a link you can post on WhatsApp, Instagram or Facebook.
How do I reply to customers?
Open Messages. You get an SMS alert when a customer writes (if your phone is verified). Replying fast wins jobs.
How do I send a price?
In the chat tap Send a price, enter the amount and the date and time. The customer can accept or suggest another price. When one of you accepts, the booking is confirmed.
When do I get the customer's phone number?
After you both agree on a price, the chat shows WhatsApp and Call buttons.
A customer is rude or sent a suspicious message.
Tap Report, then Block. Our team reviews reports.
How do I get paid?
The customer pays you directly after the job. Naija Wash does not take a cut of your jobs in this version.
Can I ask customers to pay first?
Please don't take full payment before the work. It makes customers nervous and can lead to reports. If you need a small deposit for materials, explain why in the chat.
Why was my account suspended?
Accounts are suspended after serious or repeated reports, such as scams, asking for money outside the rules, or abuse. Contact support if you think it was a mistake.
Still need help?
Our team replies as fast as we can.
Email: [email protected] · WhatsApp: +234 916 781 0756